(4.5 / 5)1684+ Ratings

Z-Wave Outlet Reviews

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Overall Rating

4.5

3 Reviews

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About Z-Wave Outlet

Z-Wave Outlet is a company based in San Diego, California, founded in 2013. Blake Tanner, the founder of Z-Wave Outlet, has a background in the military and a passion for technology. In 2013, the demand for smart home technology was on the rise and Blake saw an opportunity in the connected home industry. He established a custom installation company, Smart Home San Diego, which became known for its use of Z-Wave technology in all its installations. This led to the creation of Z-Wave Outlet, with the motto "They sell what they install."

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Z-Wave Outlet Customer Reviews (3)

0/5

Bernd Shuster

Verified Buyer

Feb 12, 2023

Mike Naumann

Verified Buyer

Feb 12, 2023

Benjamin Møller

Verified Buyer

Feb 11, 2023

Z-Wave Outlet Customer’s Q&A

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Z-Wave Outlet FAQs

How does Z-Wave Outlet process return?

Returns within 30 days and in brand new condition will receive a full refund, excluding return shipping. Items returned in open condition may be subject to a restocking fee of 20-50%. Shipping fees are non-refundable.

What about the open-box items I purchased?

Open-box items can be returned for a full refund as long as they are returned in the same manner as received. Shipping fees are non-refundable.

How does Z-Wave Outlet process defective items?

Defective items will be diagnosed by tech and repaired or replaced under the manufacturer's warranty. Shipping fees may be incurred if after 30 days of purchase. If the item tests functional on return, a restocking fee may be assessed or the item will be shipped back.

What if I received the wrong items?

Contact support@zwaveoutlet.com and the mistake will be corrected right away.

How does Z-Wave Outlet handle close-out and liquidated items?

Close-out and liquidated items will be labeled on the item page and qualify for a 30-day return policy, but no manufacturer warranty after 30 days.

What is Z-Wave Outlet’s shipping policy?

All orders over $100 in the 48 continental US receive free ground shipping. Standard shipping takes 1-2 business days to be processed and shipped. Expedited shipping options are available. Shipping is primarily done via USPS and UPS. Contact support@zwaveoutlet.com for shipping to other countries.

How long does shipping take?

Standard shipping takes 3-10 business days, while UPS 2nd Day Air takes 2 business days if confirmed before 2:00 p.m. PST. Delivery times to Canada and Mexico are 5-9 days. Delivery time does not include weekends or holidays.